Infrastructure Management 1: Process

Abstract

Infrastructure management is the process that ensures infrastructure provides desired service over time. This course provides an overview of the process and insight into some of the most important parts, i.e., defining service, justifying interventions, monitoring the infrastructure system, and ensuring a well function infrastructure management organisation.

Objective

The objective of this course is to provide an overview of the infrastructure management process. The high-level process can be used as a starting point to ensure that infrastructure management is done professionally, efficiently and effectively. This process can be used to help improve the specific infrastructure management processes in the organisations. More specifically upon completion of the course, students had their first experience with • defining the service to be provided by infrastructure, • developing and evaluating asset strategies, and converting them into programs / project portfolios • establishing a monitoring program for an infrastructure system, and • establishing basic rules and principles to ensure an infrastructure management organisation is running well.

Content

The weekly lectures are structured as follows: 1 Introduction: An introduction to infrastructure management and the project. 2 Service: Determination of what service you are trying to provide with an infrastructure network is important in justifying the interventions you think are required and ensuring that investment decisions are aligned throughout an infrastructure management organisation. This lecture introduces the concept of serve and connects it to measurable indicators. 3 Help session 1: This session provides time for your group to ask questions as you define the service you want your infrastructure network to provide 4 Presentation 1: 4 groups will present their ideas on how they want their networks to provide service 5 Interventions: Justifying the interventions you want to execute to ensure you continue to provide the defined service requires you to model deterioration, determining economically justifiable strategies and explain which interventions will be postponed if you can’t do all you would like. This lecture is focused on explaining the main principles behind each of these concepts. 6 Help session 2: This session provides time for your group to ask questions as you justify the interventions you want to execute on your infrastructure network over time and explain what you will postpone if you cannot do all of them. 7 Presentation 2: 4 groups will present how they have justified interventions and how they have selected the ones they would like to postpone if required 8 Monitoring: To ensure you the infrastructure network is providing what you expect you need to monitor its performance and how projects are being done. This lecture is focused on the principles to ensure a monitoring system is set up that ensure that the infrastructure system is providing the expected service. 9 Help session 3: This session provides time for your group to ask questions on how to establish the monitoring systems for your infrastructure networks. 10 Presentation 3: 4 groups will present how they intended to monitor their systems and projects. 11 Organisation: Managing infrastructure only works well with great teams of people with great processes. This lecture focuses on the principles of ensuring a well function organisation and well-functioning processes. 12 Help session 4: This session provides time for your group to ask questions on how to ensure well-functioning organisations and well-functioning processes. 13 Presentation 4: 4 groups will present how they intended to ensure well-functioning organisations and well-functioning processes.

Resources