Communications Skills - Social Competence

Abstract

Introduction into a variety of communication fields using mainly examples from the pharmaceutical industry.Topics include organizational cultural specificities, social competence, personality, emotions, conflictmanagement, negotiation tools. This course prepares students for their first career step in the pharmaceuticalindustry.

Objective

• Students can describe and apply some basic principles of different communication theories (e.g. Transactional analysis, Neuro linguistic programming, Non-violent communication). • Students can apply communication and presentation skills and communicate more effectively. • Students will know how to succeed in hierarchies and matrix organizations • Students demonstrate self-reflection and awareness about the importance of cultural specificities, languages, social competence and personality. • Students demonstrate self-reflection on difficult situations and can propose solutions to overcome them. They can explain the importance of emotions; they can apply conflict management strategies, know about how to build and lead teams and the diversity management. • Students can explain the role of stakeholder, teams and communication structure in a pharmaceutical company.

Content

This course introduces a variety of communication fields using mainly examples from the pharmaceutical industry. It requires openness for self-reflection and participation in communication exercises. It provides an introduction to verbal / nonverbal communication, and presentation skills (Structuring, Body Language, Self-confidence, Language, Visualization). It offers an introduction to social styles, negotiation and conflict management, and principles of non-violent communication.

Resources